ACC - SUPERVISED CONTACT SERVICE


Is there a potential risk of harm to a child or young person or another family member?


The centre ensures the physical safety and emotional well-being of children and young people in a one-to-one observed setting.


Supervised contact is used in cases where there has been current or historical safeguarding issues around a child or young person. Or it is believed that the child has suffered, or may suffer, harm during contact. 


The ACC Supervised Contact service is typically used when a referral has been made by a public body such as from the courts, Cafcass or local authority. The contact between the parent or caregiver and child or young person is supervised, monitored and assessed by a member of staff at all times, with a colleague on hand to provide assistance if required.


Details of these sessions are recorded by the staff.


ACC will be informed of the details of your case, including relevant court papers and judgements.


ACC ensures the physical safety and emotional well-being of children and young people in a one-to-one observed setting.


Resident Parent/Secondary Caregiver
As you arrive for contact session, your child/ren or young person should be in the building and waiting in the contact room.  They will have been briefed by the staff and ready for contact to begin.

Our staff team will not allow contact to begin if there are any doubts about the parent/secondary caregivers ability to keep your child safe; you will be told of this on arrival and away from your child/ren.


If you are unsure about your safety, you are welcome to call our contact centre before you arrive in order to check that the contact parent is in the building.

Alternative arrangements are also possible to help you feel relaxed and safe. Please ask the staff team dealing with your case.



Opening times:  Monday – Friday:  10am – 7pm. Saturdays: 10am -4pm.  Sundays:  10am – 2pm.

ACC Team:


ACC Coordinator/Team Leader:  Christian Dixon 
ACC Administrator:  Ben Franklin


Tel: 01384 211168
Email: support@theacccontactcentre.com


Please feel free to contact us either by telephone or email. We will endeavour to respond to all calls

and emails within two working days.


ACC Governing Team:


Chair: Neil Allen
Secretary: Julie Nettleship
Treasurer: Marco Ho


01384 211168

© 2019 by A C C / Dudley Accredited Children's Contact Centre.